Windshield repair and replacement in Lake Mary FL

Year, make, model and body style to start, plus whatever is mounted on or behind the glass. Tell us if there's a camera at the mirror, a rain sensor, heating at the wiper park, an antenna in the glass, or a shaded band along the top — those decide which part your car takes. Describe where the damage sits and how big it is. Our line can't receive texts, so it's a phone or in-person conversation.

The old glass is cut loose and taken away with the job unless you tell us before we start that you want to keep it. The old urethane isn't scraped to bare metal; it's trimmed back to a thin, even base, because fresh adhesive bonds best to it. Mouldings, cowl trim and clips come off to get the glass out, and some of those parts are made to be replaced rather than reused. We'll tell you when yours are.

Not the instant it's set. The urethane bonding the glass to the body has to reach enough strength to hold that glass in a crash, and the installer on your job gives you the exact safe drive-away figure for the adhesive used that day. Temperature, humidity and the specific product all move that number. Until you're cleared, leave the car parked, and when you do drive, crack a window before shutting a door so cabin pressure doesn't shove on fresh glass.

Rain is fine — the bond is sealed and weathertight before the car goes back to you. What we ask you to hold off on is a pressure washer or an automatic wash with brushes and high-pressure jets, which drive water straight at the glass edge and can lift fresh mouldings or tear retention tape. Hand washing, with the spray kept off the edges, is the safer route. Leave any tape where it is until your installer says it can come off.

Bring the car back to us and tell us exactly what you're seeing. Wind noise or a whistle at speed, water in a corner during heavy rain, a rattle out of the trim, a wiper that chatters across the new glass — we would much rather have the vehicle in front of us than guess at it. Tell us when it happens and what you were doing, because that points at the cause. Our line doesn't take texts, so please give us a call.

Glass damage is handled under the comprehensive part of your policy, not collision or liability, and comprehensive claims are generally treated differently from an at-fault accident. Every carrier and policy is different, though, so your carrier is the one who can confirm it for yours. Either way, nothing is filed until you tell us to.

In Florida, a comprehensive policy cannot apply a deductible to a windshield replacement, so for most drivers going through insurance costs nothing out of pocket. If you do not carry comprehensive, we will give you a straight cash price instead — and either way you get the number before any work starts.